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HCL Notes/Domino 8.5 Forum (includes Notes Traveler)

HCL Notes/Domino 8.5 Forum (includes Notes Traveler)
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Subject: MS Word Attachment corruption
Feedback Type: Problem
Product Area: Notes Client
Technical Area: Functionality
Platform: Mac OS X
Release: 8.5.1
Reproducible: Always

Over the last two months I have experienced a major problem with Word (12.2.4) when dealing with Word attachments opened from Lotus Notes (8.5.1). After opening Word attachments at some indeterminate time afterwards I will receive the message 'Word encountered an error reading xxxxx.doc. The file may be corrupt'. Clicking OK results in 'Word failed reading from this file'. The retry button here just loops back to the same message, pressing Cancel results on 'Word encountered an error reading xxxxx.doc. The file may be corrupt'. Pressing cancel here gives 'Word has lost data due to a bad network connection or missing floppy. Documents relying on this data are going to be saved and then closed'. Pressing OK results in 'The document may contain text which will be lost on conversion.....etc etc'. Pressing continue with save loops back to previous messages. The only way out is to kill Word from Activity Monitor and any unsaved work on other documents is lost.

This only occurs with Word, not Excel or Powerpoint and does not occur for documents loaded from the file system. I have tried the usual repair of disk permissions, deletion of Normal.dotm and even ensured any unconnected NFS shares are removed using NFS Manager. I am at a loss as to what to do next. I suspect this issue may have arisen when going to SL 10.6.3 or to Office 12.2.4 or to Notes 8.5.1 FP1 which all happened around the same time. The issue is certainly related to the storage and retrieval of data from the TemporaryItems folder which in my case is in /private/var/folders/lw/[sysgenerated name]/TemporaryItems.


Feedback number WEBB85TEL2 created by ~John Zenjipylyings on 05/26/2010

Status: Open
Comments:

MS Word Attachment corruption (~John Zenjipyly... 26.May.10)
. . AV? (~Michelle Asato... 26.May.10)
. . . . Word Temporary Files (~John Zenjipyly... 27.May.10)
. . . . . . Same here (~Justin Eltumis... 18.Aug.10)
. . Word 'corrupted' attachments (~Kelly Cisresat... 29.Sep.10)
. . . . Word Corrupted Attachments (~John Zenjipyly... 2.Nov.10)
. . . . . . IBM can respond if a PMR is opened ... (~Sigmund Chukro... 24.Jun.11)
. . . . . . Known issue, fixed in 8.5.3. SPR SH... (~Sigmund Chukro... 24.Jun.11)




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